Yes, we do. A large percentage of our sales are made directly to end-users and OEMs around the world. We also have distributors in a number of countries.
Customization is our specialty. Our shop is designed for low-volume, high variation production, and we have low MOQs at standard system prices. Contact us to discuss.
In-stock spare parts and consumables ship immediately. A typical camera system ships within 1-2 weeks, while a specialized system may take up to 8 weeks for manufacture. If you require an urgent delivery, please contact us.
As our products are tailored to B2B and often custom-made, any returns require our written approval. Defective goods can be returned for a full refund or replacement. Other returns are subject to approval and a restocking charge.
Our industrial cameras and controllers come with a 2-year warranty from the date of sale. Other products are backed by a 1-year standard warranty. This covers manufacturing defects but excludes wear-and-tear or transportation costs related to warranty services.
Each system we produce is subjected to thorough testing for functionality prior to shipment. Every system ships with a quality control report. Our commitment to quality assurance is unwavering.
Our commitment is to long-term availability. Our first-generation products like the MeltView DART are still available for replacement within existing installations. Each camera design remains purchasable for a minimum of seven years post-launch, and we service and support every camera design for the lifetime of the product.
You will receive an order confirmation following our receipt or your PO or online order placement, which will indicate the expected ship date. You may contact us for order updates at any time. We will email the tracking number to the email that you designate when your order ships.
